Terms & Conditions

These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by Tuff Saws (“Tuff Saws”, “we” or “us” or “our”). If you have any questions or comments with regard to these terms and conditions please contact us by email: sales@tuffsaws.co.uk

These terms and conditions apply to the use of this website and by accessing this website and / or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Tuff Saws, Unit 17, Sycamore Close, Dyffryn Business Park,Ystrad Mynach, Hengoed, CF82 7RJ

The Contract Between Us

Any contract for purchases made through the website will be with Tuff Saws. Tuff Saws must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received Tuff Saws will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Tuff Saws acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Tuff Saws is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

General Terms

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Tuff Saws website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

This Website

Tuff Saws own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Tuff Saws website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that the Tuff Saws website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Tuff Saws website.

Payment Details

Payment methods currently accepted are: Pay Pal, Credit & Debit cards through Pay Pal, Cheque, Postal Order or Bank Transfer. All product prices and delivery charges are shown in UK pounds sterling. All delivery prices are for UK mainland only, for delivery outside of the UK please contact sales@tuffsaws.com for details. 

Availability of Goods you Order

Tuff Saws aims to keep all items advertised on the web site in stock at all times, if an item is no longer in stock or available then we will endeavour to update the web site as soon as possible. If you have ordered an item that is out of stock, Tuff Saws will email you to let you know and offer an alternative if available. If no alternative is available or you do not want the alternative then you will be offered the opportunity of a refund and notification of when new stock is in or the item to be shipped once back in stock. If part of your order is out of stock and you still want to go ahead with the order then the outstanding item/s will be sent at no extra cost to you. 

Changes to this Agreement

Tuff Saws reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Privacy Policy

Tuff Saws is committed to protecting your privacy, and at the same time we endeavour to use any data we collect from you to provide the best possible service. This privacy policy describes how we collect and use your personal data.

We are a UK based website and take reasonable care to comply with requirements of the UK Data Protection Act 1998 with regard to the personal information you supply on this site. We use a security system that protects your information from unauthorised use.

However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We may occasionally modify this Privacy Policy, such variations becoming effective immediately upon posting to the website and by continuing to use the website, you will be deemed to accept any such variations.

Please note that we may provide links to other sites, which may not be governed by this Privacy Policy and you should view the particular privacy policies of those sites for further information.

Data collection

This site collects personal data from you via web forms, and also via email addresses we provide so that you contact us with enquiries and send us your details.

You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy.

If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.

Data collection via cookies

We may also collect personally identifying information using cookies. Sometimes cookies are required as part of this site’s operation. We will not collect personal data about you using cookies outside of this purpose.

If you prefer not to allow the use of cookies, you can change the configuration of your browser to either warn you when you receive a cookie, or to automatically reject them. You may find, however, that disabling cookies means certain areas of the site do not function correctly.

Data usage

Tuff Saws will use the data you supply to answer an enquiry or to administer an ongoing commercial relationship.

We may also use your data to tell you about changes to the site, new information, or products and services offered by Tuff Saws that we think you will find valuable. You can choose not to receive this information by sending a blank email to sales@tuffsaws.com with the subject ‘No information’.

Tuff Saws does not share, sell, trade or rent your personal data.

Data usage links to external websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, Tuff Saws cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


All blades are made to order so please allow between 3-5 working days for delivery.

If you require blades urgently, please contact sales@tuffsaws.com and Tuff Saws will endeavour to accommodate your needs and offer other delivery options to get the order to you as fast as possible.

Delivery is either sent through Royal Mail or by courier, depending on the size of the order and urgency required. 

Whilst every reasonable effort shall be made to keep to any delivery date, Tuff Saws shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.


You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure

Tuff Saws shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


Faulty Goods

To return a faulty product, please email sales@tuffsaws.co.uk before posting the goods. When returning please ensure we have issued a returns number prior to returning your item. Please make sure the item is wrapped securely with a copy of the returns number included..

IMPORTANT: PLEASE SEND RETURNED GOODS VIA RECORDED DELIVERY ONLY. If goods are not sent back to us by recorded delivery and/or in cases where goods are lost or not received, Tuff Saws cannot be held responsible for any loss sustained.

If your item arrives in the post damaged please contact us immediately at sales@tuffsaws.com

Non-Faulty Goods

If you change your mind about your purchase or have ordered the wrong item, you have 7 days from the date of receipt to return the order at your own expense for a full refund excluding any postage costs, 

This returns policy does not affect your legal rights.

Cancellation of Orders

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by emailing us at sales@tuffsaws.com